Course curriculum

  • 1

    Welcome To the Course

    • Welcome

    • Module objectives
  • 2

    The Four Levels of Engagement

    • Assignment

    • What to expect at each engagement level

    • Test your knowledge
  • 3

    Financial Impact of Engagement

    • What engagement levels cost your organization
  • 4

    Next Steps

    • Assignment: Assess your team

    • Assignment: Prep your team for coaching

    • A handy reference sheet

    • Final thoughts
  • 5

    Before You Go

    • Lesson survey

    • Spotting Levels of Engagement summary and handouts