Mastering the Stay Interview - BTL2
In this course, the leader will learn how to conduct stay interviews to re-engage staff and devise an individual retention plan.
Course curriculum
-
1
Welcome to the course!
-
Welcome
-
Nuts and bolts of this unit
-
-
2
What is a stay interview and how does it improve retention?
-
Definition and what it is designed to achieve
-
-
3
Components of the Stay Interview
-
Setting the stage & Interview questions
-
Stay Interview Guide
-
-
4
Common Responses During the Stay Interview with Leader Affirmations
-
Common Responses to Interview Questions
-
Assignment: What might make you uncomfortable in a stay interview?
-
Common Responses and Affirmations
-
-
5
Watch a stay interview
-
Evaluate interviewing techniques
-
-
6
Prepare for difficult situations
-
Difficult Situations
-
Difficult Situations & Possible Responses
-
-
7
Conduct a stay interview
-
Assignment: Do a stay interview with one of your staff
-
Share what you've learned
-
Additional Reading
-