Kristin Baird has over 30 years in nursing leadership, coaching and training. The author of five books and hundreds of articles, Baird has been a thought leader in improving healthcare culture and patient experience for more than two decades. She has helped hundreds of people to improve their leadership skills resulting in reduced turnover, improved engagement, and heightened satisfaction. As a nurse and consultant, she’s been there, and done that. Baird received her BSN from the University of Wisconsin, Madison and a Masters in Health Administration from Cardinal Stritch University.

Angela Fieler is a skilled consultant focused on strategic planning, leadership development, operational excellence, customer service, training, and facilitation. Her consulting practices are founded on thirty years of experience in the healthcare arena, including operations, quality improvement, customer service, data analysis, human resources, public relations, and direct patient care. Angela has extensive experience consulting with clients on how to improve their relationships with patients, employees, and physicians. Angela earned her undergraduate degree in Business Administration from St. Leo College and her MPA from George Mason University. She received over 120 hours of training in quality improvement theory and practice from the U.S. Navy and is a Certified Manager of Quality and Organizational Excellence with the American Society for Quality.