Course curriculum

  • 1

    Welcome to the course!

    • Welcome

    • Nuts and bolts of this unit

  • 2

    What is a stay interview and how does it improve retention?

    • Definition and what it is designed to achieve

  • 3

    Components of the Stay Interview

    • Setting the stage & Interview questions

    • Stay Interview Guide

  • 4

    Common Responses During the Stay Interview with Leader Affirmations

    • Common Responses to Interview Questions

    • Assignment: What might make you uncomfortable in a stay interview?

    • Common Responses and Affirmations

  • 5

    Watch a stay interview

    • Evaluate interviewing techniques

  • 6

    Prepare for difficult situations

    • Difficult Situations

    • Difficult Situations & Possible Responses

    • Recap and plan

  • 7

    Conduct a stay interview

    • Assignment: Do a stay interview with one of your staff

    • Share what you've learned in the discussion